Return Policy

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Return Policy 2017-03-14T23:22:55+00:00

Return Policy

Digital products

On Anutiama‘s digital products is no right of return. Cancellation of already completed and delivered orders is for this reason not possible.

See our Terms and Conditions Digital Products Anutiama for detailed information on returning digital products.

Physical products

You can return your purchases at Anutiama without reason within 14 days of receipt. The purchase amount will be refunded in full within 14 days of receipt of the product(s) after positive assessment.

The returned goods should be in as pristine a state as possible and undamaged.

In the event of damage during shipment, you must first contact our customer service by sending an email to service@anutiama.net or through our Contact page. Our customer service will assist you to get a replacement for the product(s) in question.

Please do not send the package return to sender! It will not send to us directly, but will be left with the transporter. There is a good chance that the package is lost or you get it back again. Please mail your complaint, name and order number to contact@anutiama.net. We aim to respond within 24 working hours.